The Change Monster
Most managers don't want to deal with the emotional side of management. They are either convinced that the brilliance of their ideas and plans will eventually win people over or worried that trying to understand and deal with people's emotions might label them as "too sensitive." At best they resolve "to communicate more," but rarely do.
"It's possible to bring both empathy and discipline to the challenge," says Duck, and it is this combination that makes The Change Monster unique and intriguing. It can help leaders understand exactly where people are emotionally because, as Duck writes, "Emotions are data. In any transformation, there are common patterns that can be identified and accurately analyzed with real rigor and rationality. With understanding, there are a variety of ways to address potential problems successfully."
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